Contact information

Lilya Eloualidi

For questions about a piece, measurements, personalisation, an existing order or a payment arrangement, contact our customer-service team.

Email: lilyaelobusiness@gmail.com
Online: Contact form

Help with an order

Please include your order number and the name used at checkout. For a new enquiry, tell us which design you are interested in and any important details, such as personalisation or an occasion date. We currently deliver within Morocco only.

Arranging a deposit

If you chose the 50% deposit and 50% cash-on-delivery option, contact us with your order number to arrange the initial payment. We will confirm the amount and instructions directly with you. Do not send card numbers, security codes, passwords or one-time access codes by email or through the contact form.

Product concerns and returns

For a damaged, incorrect or faulty item, describe the issue and include photographs where helpful. Please contact us before sending a garment back so we can provide the appropriate return address and instructions. Our Return and refund policy explains the process and your rights.

Privacy enquiries

To ask about personal information relating to you or your order, contact the same email address with the subject “Privacy enquiry”. See our Privacy policy for further information.